AI Consulting & Training
Practical guidance for using AI responsibly in everyday operations, team workflows, and customer-facing work.
Nick Ferguson
Founder, IT Pro Direct
About IT Pro Direct
Practical technology help for teams that need useful answers.
Nick helps claims-heavy teams make practical use of AI and automation without turning every project into a major transformation. The work starts with the workflow, keeps sensitive material controlled, and keeps professional review in the loop.
- Licensed Public Adjuster in Florida and Texas with hands-on claims, Xactimate, cybersecurity, and AI workflow experience.
- Confidentiality-aware workflow support using sanitized examples, screenshots, or representative artifacts first.
- Human-reviewed AI and automation support, not legal advice or autonomous claims handling.
- Claims-aware delivery across workflow review, document organization, team training, and practical tools.
Who it helps
Built for owners, operators, consultants, and service teams.
IT Pro Direct is a fit when your business needs help choosing, improving, or building technology without turning the work into a vague transformation project.
Cloud Solutions
Planning, setup, and support for cloud tools that keep teams productive without adding unnecessary complexity.
Workflow Automation
Streamlined processes that reduce manual follow-up, repetitive data entry, and avoidable operational delays.
Custom Tools & Apps
Lightweight dashboards, internal tools, and web applications built around the way your business actually works.
Working style
Clear, grounded, and focused on adoption.
Useful before impressive
Technology should solve the real problem in front of the business, not add a new layer of complexity.
Plain-language decisions
Recommendations are explained in practical terms so teams can understand the tradeoffs and move forward.
Built for adoption
Tools, workflows, and training are shaped around the people who need to use them every week.
Start here
Have a claims-heavy workflow that needs a practical AI review?
Start with a scoped review, paid triage, diagnostic, or workshop so the first conversation stays focused on a serious business need.