Prototype
Claims Operations Platform
A software prototype exploring intake, assignments, communications, document handling, and reporting for property-claims operations.
Workflow designIntakeDocumentsReporting
Technology and workflow portfolio
Practical technology work across cybersecurity, cloud, automation, and applied AI.
IT Pro Direct is Nick Ferguson's technical portfolio of secure systems, software workflows, automation, and human-reviewed AI. Insurance-related projects apply that background to property-claims workflows as prototypes and case studies.
B.A.S. in Cybersecurity, AWS credentials, and CompTIA Security+, Network+, and A+.
Built and documented with privacy-aware workflows, secure design choices, and human review where AI is involved.
Portfolio focus
Technical work with real operational context
A practical body of work spanning secure systems, cloud, purpose-built software, automation, and applied AI.
Cybersecurity and secure systems
Security principles, technical analysis, and practical controls grounded in formal study and hands-on work.
Cloud infrastructure
AWS architecture, deployment workflows, hosting, and operational foundations.
Automation and software workflows
Purpose-built tools that organize repeatable work and reduce manual friction.
Applied AI prototypes
Human-reviewed document, research, and decision-support experiments with clear boundaries.
Portfolio owner
Work by Nick Ferguson
Formal cybersecurity training paired with hands-on building, testing, deployment, and workflow documentation.
CybersecurityAWS and cloudAutomationApplied AI
Cybersecurity foundation
B.A.S. in Cybersecurity with secure, privacy-aware thinking reflected in the work.
Cloud credentials
AWS Solutions Architect - Associate and AWS Cloud Practitioner.
Practical automation
Software and workflow projects are grounded in concrete operational problems.
Human-reviewed AI
AI prototypes support organization and analysis while keeping judgment with people.
Selected technical work
Software, workflow, and AI projects built around real operational problems.
These projects demonstrate systems thinking, structured documentation, and human-reviewed automation. Insurance work is presented as prototypes and workflow studies.
Prototype
Insurance Document Workflow Prototype
A human-reviewed applied-AI prototype that organizes policy language, correspondence, notes, and review questions into structured outputs.
Applied AIDocument processingTraceable outputs
View case study
Toolkit
Insurance Intelligence Toolkit
A technical toolkit prototype for structured research, source review, cost tracking, and evaluation across insurance-related questions.
Agent searchSource reviewCost trackingEvaluation
Nick Ferguson
Portfolio owner, IT Pro Direct
About Nick Ferguson
Technical experience grounded in practical systems.
Nick Ferguson is a technology and cybersecurity professional building his career in property claims. His background includes a B.A.S. in Cybersecurity, AWS and CompTIA credentials, cloud infrastructure, automation, software development, and applied AI. IT Pro Direct is his technical portfolio, including insurance workflow prototypes and case studies informed by property-claims context.
- Bachelor of Applied Science in Cybersecurity, St. Petersburg College, December 2024. Magna Cum Laude, GPA 3.80.
- AWS Solutions Architect - Associate and AWS Cloud Practitioner.
- CompTIA Security+, Network+, and A+.
- Hands-on work across cloud infrastructure, automation, software development, and human-reviewed applied AI.