AI Consulting & Training
Practical guidance for using AI responsibly in everyday operations, team workflows, and customer-facing work.
Founder-led practical AI and operations help
Practical AI, automation, and custom tools for claims-heavy workflows
IT Pro Direct helps insurance-adjacent operators, public-adjusting-adjacent teams, and other growing businesses reduce manual work, tighten follow-up, and build useful systems through founder-led delivery with trusted contractor and developer support when needed.
Best fit: insurance-adjacent operators and other teams dealing with claims-heavy or operations-heavy workflows. Secondary fit: small and growing businesses that need practical AI, automation, or custom-tool help.
Primary fit
Claims-heavy and insurance-adjacent workflows that need less manual drag.
Secondary fit
Small and growing businesses that need practical AI, automation, or custom tools.
Also available
Websites, hosting, and IT support when they support the main work.
Illustrative examples
Common work that fits this offer
This is not a product dashboard. It is a simple illustration of the kinds of workflow and build problems IT Pro Direct is set up to help with.
Claims intake and document handling
Reduce back-and-forth around files, summaries, follow-up, and status visibility.
Operational workflow cleanup
Replace repetitive admin steps with practical automations and clearer handoffs.
Internal tools and reporting
Build lightweight systems when spreadsheets and manual work stop being enough.
Delivery model
Founder-led by Nick Ferguson
Trusted contractor or developer support is added when the project needs extra hands, while the work stays founder-led.
AI workflow helpCustom toolsWebsite and hosting supportPractical IT help
Email-first scoping
Send the workflow, tool, or project details before a call is scheduled.
Founder-led delivery
Work is scoped and reviewed directly by Nick, with trusted support added when useful.
Claims-heavy workflows
Best fit includes claims, documents, operations, reporting, and repetitive admin work.
Practical build support
AI, automation, websites, hosting, and custom tools when they support the real business need.
Services
Technology support shaped around practical business needs.
Get focused help where the work is getting slowed down: AI adoption, cloud tools, automation, custom systems, and the occasional website, hosting, or IT support need.
Cloud Solutions
Planning, setup, and support for cloud tools that keep teams productive without adding unnecessary complexity.
Workflow Automation
Streamlined processes that reduce manual follow-up, repetitive data entry, and avoidable operational delays.
Custom Tools & Apps
Lightweight dashboards, internal tools, and web applications built around the way your business actually works.
Selected work
Active products, open-source toolkits, and focused websites.
A few projects in active development or already shipped — grouped by what the work is, not invented case studies.
Internal product
Claims Operations Platform
An active operations platform for public-adjusting and claims-heavy teams — intake, assignments, communications, document handling, and reporting built to replace the Excel-and-inbox sprawl most claims shops run on.
Claims opsIntakeDocumentsReporting
Prototype
Policy Dispute AI Assistant
An AI assistant that summarizes property policies and denial letters into dispute-focused views — so adjusters and policyholders can see the clauses, coverages, and carrier positions that actually matter without re-reading every page.
Policy reviewDenial analysisAI assistant
Toolkit
Insurance Intelligence Toolkit
An AI-powered toolkit for carrier research, expert lookup, contractor vetting, and CAT-loss investigation — agent-driven search, cost tracking, and evaluation in one workflow built for insurance-side research work.
Agent searchInsuranceLitigation supportEvaluation
Process
A clear path from idea to useful implementation.
The work starts with understanding the business problem, then moves through focused design, build, and improvement.
Discover
Clarify the business goal, current workflow, risks, and constraints before recommending a solution.
Design
Map a practical path forward with the right tools, sensible scope, and clear success criteria.
Build
Create the workflow, cloud setup, training plan, dashboard, or application with a focus on usability.
Improve
Review what is working, tighten the system, and make the next round of improvements based on real use.
Nick Ferguson
Founder, IT Pro Direct
Founder-led support
Practical guidance from someone focused on the work behind the technology.
Nick helps businesses make better use of technology without turning every project into a major transformation. His approach is practical: understand the work, choose tools that fit, build what is useful, and keep the path forward clear.
- Business-first technology planning
- Hands-on support across AI, cloud, automation, and custom tools
- Plain-language guidance for owners, operators, and teams
Start here
Need practical help with a workflow, system, or scoped build?
Start by email with the workflow, bottleneck, or build you want to improve. If a call makes sense after that, it can be scheduled directly by email.